Thobson offers Technical Support Agreements to meet the critical response needs of your business. We are committed to delivering the best support experience with a single objective in mind: your satisfaction.
We have a growing team of technical employees who are ready to work with you. With a team of around 70+ technical individuals, and still growing, we are sure to have the right people for your business. Here are a few reasons why you might choose to outsource your technical support function with Staff.
This End User License Agreement (EULA) is a CONTRACT between you (either an individual or a single entity) and Thobson Technologies ("Thobson"), which covers your use of the "Software & Services" that accompanies this EULA and related software components, which may include associated media, printed materials, and "online" or electronic documentation. All such software and materials are referred to herein as the "Software Product." A software license, issued to a designated user only by Thobson Technologies, is required for each user of the Software Product.
Chat with us| Self Managed | Core Managed | Fully Managed | Premier* | |
|---|---|---|---|---|
| 24/7/365 | ||||
| Fully Managed Network Infrastructure | ||||
| Fully Managed Hardware | ||||
| Fully Managed | ||||
| Level 3 Technicians On-site 24/7/365 | ||||
| System Level Health Monitoring and Graphing | ||||
| System Level Monitoring Alerts & Notifications | ||||
| 100% Uptime SLA on These Items | ||||
| Installation and Full Support of Core Software Package | ||||
| Core Operating System Updates & Patches | ||||
| Security Enhancements | ||||
| Full Web Server Support including Apache (Linux) | ||||
| Proactive Response & Restoration of Monitoring Events | ||||
| Virus and Spam Protection | ||||
| Free External Migrations** | ||||
| Full Control Panel Support | ||||
| Control Panel Updates and Patches | ||||
| Dedicated Enterprise Resources | ||||
| Dedicated Account Executive Team | ||||
| Dedicated Technical Account Management Team | ||||
| Solutions Architects Assistance | ||||
| Custom Solutions for Growing Businesses | ||||
| Managed, Sophisticated Solutions for Multi-node Configurations |
Unlimited Email
Unlimited email support with one business day response
Unlimited Phone
Unlimited phone support, at no additional charge, during normal business hours
Priority Requests
Priority over all other non-priority support requests
Budget Management
Better budget management by eliminating unforeseen operating expenses
Priority Support
Priority support for the full term of your software product license
All materials appearing anywhere on the Thobson™ Internet site are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by Thobson™ or by the original creator of the materials. None of the materials may be copied, reproduced,modified, publishetd, uploaded, posted, transm distributed in any form or by any means other than as described in Thobson™ Logos and Links page or with Thobson™ prior written permission.
Chat with usTechnical Support Services you may need
With our solution you keep control of everything. You manage your technical support team your way, we make this process of managing remote employee easy and simple for you. A key function you will want to include is regularl feedback meetings with your virtual team so that you can listen to what your customers are saying.
Thobson Hosting extends a 30 day unconditional money-back guarantee to all virtual server clients. This service guarantee shall begin upon the set-up of Client's account and shall expire thirty days later. Client has the right to cancel his/her contract with Thobson by submitting a request from our website within the first 30 days. Upon cancellation, Client's account shall be terminated and all fees, excluding set-up, shall be returned in the form of a check to the Client.
Chat with usThe following is a summary of the Technical Support Agreement coverage.
If you are purchasing a new product, or renewing an existing product, you will be offered available Technical Support Agreement options for each of the products you select at the time of purchase.
Please contact sales@thobson.com or 1.888.786.1107 for more details.
