ActiveSync for MDaemon

Mobile Device Management allows synchronization of your Emails, Calendar, Contacts

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ActiveSync for MDaemon

MDaemon Messaging Server now includes support for Microsoft's ActiveSync, which is a separately licensed over-the-air (OTA) ActiveSync (AirSync) server. ActiveSync provides synchronization of a user's default and shared email, calendar, and contact data between their MDaemon / WorldClient account and an ActiveSync capable device.

  • Protection from External Threats
  • Administrator Options
  • Protection from Internal Threats
  • Performance Features
  • Detailed Logs and Comprehensive Reports

ActiveSync Features

mdaemon Multiple Devices under One Account

Many people commonly have more than one mobile device. With ActiveSync for MDaemon, any user can have multiple devices of any make/model on a single account, making it easy to sync all your MDaemon email, calendar, contacts, tasks, and notes

mdaemon Push Email

ActiveSync for MDaemon uses Push email technology that provides an always-on capability, in which new email is actively transferred (pushed) to the device after it is received by the MDaemon mail server.

mdaemon Public and Shared Folder Access

Supported in MDaemon Pro with ActiveSync. While MDaemon's ActiveSync implementation supports Email, Events, Contacts, Tasks and Notes, not all device clients are capable of handling this data. Public and Shared folder access can be controlled at the user, domain and server levels.

mdaemon Sessions Window

The ActiveSync Sessions tab in MDaemon's main interface displays activity for all devices or mail clients that are currently connected to MDaemon via ActiveSync, including session ID, connecting IP, domain, account, and device type.

mdaemon Remote Wipe and Soft Wipe

If a device is lost or stolen, the MDaemon administrator can use the Wipe command to erase all data on the device and restore the device to its factory default state.

mdaemon ActiveSync Options

ActiveSync Options can be configured for optimal performance for your specific environment. When troubleshooting ActiveSync issues, the log level can be set to "Debug logging" so that more detailed information is written to the ActiveSync log.

mdaemon Autodiscovery

Autodiscover (or Auto Detect) Service: A user can easily create an account on their mobile device by entering their email and password. They do not need to know their server name to setup the email service.

mdaemon Multiple Folder Synchronization

ActiveSync bundles all sync requests together instead of doing a sync for each folder separately, so battery life and data won't be consumed constantly and there's far lower message delivery latency.

mdaemon Global Address Lookup

Global Address List (GAL), also known as Global Address Book, contains contact info and other resources associated with a contact to enable your MDaemon users to look up your other MDaemon users' contact info.

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Frequently Asked Questions

This article will explain how to 'BES enable' an MDaemon account and activate the BlackBerry device using a USB cable through WorldClient. Note: Before activating the device the user should use BlackBerry Desktop Manager to backup the device. In order to avoid duplicates on the BlackBerry device: Disable or remove any third party sync clients (such as a SyncML client) currently in use to synchronize data with the MDaemon account.If the BlackBerry device is using the BlackBerry Internet Service (BIS) to get mail from the MDaemon account, go to the device's email setup and remove that account.At the time of activation, if the BlackBerry device contains calendar entries, then the activation process will not send existing calendar events on the MDaemon server to the BlackBerry. The BlackBerry user must either perform a device wipe before activating, or perform the calendar RSET procedure as described here: From the MDaemon console: Click on the Accounts menuClick Edit Account.. Double Click on the account you wish to BES activate Select BlackBerry Enterprise Server on the left paneCheck the box labeled Enable BlackBerry device synchronizationSelect 'OK' Now that the account is BlackBerry BES enabled, we can activate the device. Log in to WorldClient using Microsoft Internet Explorer 6 or later.Click Options Click BlackBerry Management If you receive an Internet Explorer - Security Warning regarding, click Install Note: When accessed for the first time, the BlackBerry Management screen will need to download and use an ActiveX tool. You may need to add your WorldClient URL to Internet Explorer's Trusted Sites list.Plug in your BlackBerry device into your computer using a USB cable. Note: When plugged in for the first time, it will install the drivers for the BlackBerry device. This will require Administrative rights.Input your BlackBerry device password if prompted Once installed, it will show the BlackBerry device model and PIN number. Click Activate Device When the wired activation is complete, you will see the following message: Wired activation complete. You may disconnect the USB cable. Enterprise activation will continue on the device. You can then disconnect your device from the computer. A new email icon will appear (Desktop) on your device representing your BES enabled MDaemon account and Enterprise Activation will continue in the background.  Additional Comments This feature is only available in MDaemon Pro. Related Articles KBA-02284  How do I activate a BlackBerry Smartphone Over the Air (OTA) with a BlackBerry Enterprise Server (BES) enabled MDaemon account? KBA-02387 How do I activate a BlackBerry Smartphone using a USB cable through WorldClient with a BlackBerry Enterprise Server (BES) enabled MDaemon account?

ActiveSync requires WorldClient to use port 80 for non-secure (SSL) HTTP connections, and 443 for SSL/HTTPS connections, for both the built-in webserver or running under a third-party webserver like Microsoft IIS. This is an ActiveSync implementation requirement, so it cannot be changed to a different port.Additional CommentsNote that ActiveSync support requires MDaemon Pro.Related ArticlesKBA-02289 Option for Binding WorldClient to Additional IP Addresses and Ports

This article describes how to create an archive copy of all inbound and outbound mail. From the MDaemon menu bar: Click Setup.Click Default Domain / Servers... Select Archiving on the left.Click Send copies of all inbound and outbound mail to these addresses.Enter the address of either a local MDaemon account or a remote address. Click the box Include local mailing list messages if desired. NOTE: You may not want to archive list mail if you have a high volume of mail, because of the additional disk space and processing load required.Check the option for Include MultiPOP collected messages also if desired.Check the option for Insert '(Archive Copy)' into message Subject header if desired.Click OK. Note that if you are using MDaemon Pro, you may also archive messages to a public folder. From the MDaemon menu-bar: Click Setup.Click Default Domain / Servers...Select Archiving on the left of the window.Configure the options as desired in the Archive to public folders section of the window:Check Archive inbound mail to save a copy of all messages bound for local users to the public folder.Check Archive outbound mail to save a copy of all messages sent from your server to remote addresses to the public folder.If you wish to sort archived messages by the sending or receiving address, check either ... archive based on sender address or ... archive based on recipient address.If you wish to have separate sub-folders for each domain you have setup in MDaemon, check Provide separate archives for each MDaemon domain.Click OK.  Additional Comments This article refers to MDaemon 12.x and above. For information on how to resolve this in previous versions, please see the link below. Related Articles KBA-01351 Retaining copies of mail sent and received (in MDaemon 9.6 or lower)

CalDAV connections are now supported with the release of MDaemon 15.5.0.  This allows all MDaemon Pro servers running 15.5.0 or above the ability to sync calendars to various clients that support CalDAV.  BlackBerry's PlayBook OS supports CalDAV and the steps to sync calendars are detailed below.  Verify the CalDAV services are enabled in MDaemon. Select SetupSelect Web & IM ServicesSelect CalDAVVerify Enable CalDAV server is checked On the BlackBerry OS10 device: Open SettingsSelect AccountsSelect Add New AccountSelect Email, Calendar and ContactsSelect Advanced SetupSelect CalDAVEnter Calendar Description, Username, Email address, and password of the MDaemon account.Enter the Server Address of the calendar using the guide below- use http://{server host name}/webdav/calendar for the primary calendarPress Save There are a number of options available that can be entered for the location that you will need to define below.  This will depend on the type of calendar this is to be synced. Private Calendars http://{server host name}/webdav/calendar - the MDaemon user's primary calendarhttp://{server host name}/webdav/calendar/schedule - an MDaemon user's calendar called schedule in the root directoryhttp://{server host name}/webdav/calendar/calendar/schedule - the schedule calendar is a sub-calendar of the primary calendar Shared Calendars http://{server host name}/webdav/calendars/company.mail/user2 - user2@company.mail's default calendar folderhttp://{server host name}/webdav/calendars/company.mail/user2/test - user2@company.mail's test calendar folder Public Foldershttp://{server host name}/webdav/public-calendars/company.mail - domain's default calendar folderhttp://{server host name}/webdav/public-calendars/events - calendar called events in the root of the public folder hierarchy *Relpace {server host name} with the host or IP of the MDaemon server*Verify if HTTP and/or HTTPS is enabled and modify the address accordingly

MDaemon's support for multiple domains is built around the concepts of a 'default' domain and one or more 'extra' domains. MDaemon maintains local mailbox directories for all accounts within the default and all extra domains. Click SetupClick Domain ManagerClick New DomainIn the New domain name: field, type a secondary domain name (ex: the FQDN for this host field, type in the Fully Qualified Domain Name for the extra domain (ex: the Domain IPfield, type in the IP address for this domain (ex: Note: If this domain is accepting connecting on the same interface as MDaemon's primary domain, place this IP address in the field. If this domain is accepting connections on a different interface, place that IP address in the field. If this secondary domain must be bound to a specific IP address, check the Bind listening sockets to this IP option (typically not necessary)Select Enable AntiVirus if you want SecurityPlus for MDaemon to scan messages for this domainSelect Enable AntiSpam if you want MDaemon's spam filter to scan messages for this domainIf you have any more domains to add, repeat steps 3-8Click OK

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