What is Web Site Maintenance?
Our Web Site Maintenance services ranges from website content updating, optimization of web sites, to search engine optimization.
How do I know I really need website maintenance?
  • Frequently updated websites are favored by all the major Search Engines, a website maintenance service could spell out better positioning/ranking for your website.
  • It is important that your website portrays latest information about you to attract web traffic. Obsolete information can be misguiding and definitely of little interest to your prospective customers.
  • Website maintenance becomes essential if the website is large & involves quite a few sections which demand frequent updates/modifications.
We can help you take care of all the alterations required on the website over a given period of time.
How can I keep the website updated all round the year?
You can hand over the website to us & simply relax. Sign up with us for an Annual Maintenance Plan and you'd be ensuring that we would be taking care of your entire website updating requirements all round the year.
What will Thobson's website maintenance services involve?
  • Assistance in Website Content Management - Any editing you might need for the text/images present on the website.
  • Designing Promotional Flash Banner - In case you need to start a Newsletter campaign as a brand building/promotion exercise, we could design attractive static/flash banners for the same.
  • Developing Additional Web-pages - During the course of time, you may want to add more information to your website, we'd help you do so.
  • Technical Trouble-shooting - We shall ensure uninterrupted running of the website and undertake technical troubleshooting or updates to allow optimum performance of this website at all times.
  • Frequent communication - Our support desk is accessible via email instantly which would mean your needs are instantly addressed. Even if you do not call us for a couple of months, your account managers shall be in regular touch with you on a monthly basis just to ensure your satisfaction with our website maintenance let you know that WE CARE.
What is covered under the Web Site Maintenance services?
Our Web Site Maintenance services cover areas such as updating of text content, updating of graphical content such as photos and images, adding and removing of pages, links verification etc.
What is not covered under the Web Site Maintenance services?
Our Web Site Maintenance services does not cover areas such as updating of Flash animation, reprogramming of Flash animation, programming of web application, editing of dynamically generated pages, copywriting, proofreading etc.
How do I know how many hours is required to work on the website?
Whenever you need any updates on your website you can simply give us your requirement in advance, we would calculate the same & give you an estimate of the number of hours required to do the job.
What does Thobson charge for rendering website maintenance services?
At Thobson, we believe in services which are client-centric. The charges would highly depend on the following factors:
  • Extent of flexibility i.e. What all do you want us to cover in the contract
  • Duration you decide to opt our services for.
  • Type of plan - Yearly or Quarterly or Monthly
Who needs web site maintenance?
Every web site needs ongoing maintenance service. web site is a window to the company for the outside world. You want the site to be updated so that it reflects the current stats of your business.
What are some benefits of web site maintenance?
Benefits of web site maintenance are the following:
  • Updated information
  • Repeat visitors
  • Search engine optimization
  • Higher sales
What is your fee?
There are two modes of charging;
  • Subscription customers or Annual Maintenance Contracts
    • All edits are covered within the subscription.
    • Minimum 1/2 hour per request, normally time is calculated before the plan is chosen.
    • Hours expire at the end of the month.
    • Fee is charged annually in advance.
  • Ad-hoc web maintenance customers: Project Basis.
    • $30 / hr
    • Minimum 1/2 hour per request
    • We give you hours and delivery date for approval
    • Fee is charged in advance
Am I locked with you for maintenance?
No! Your maintenance period is month to month. We need one month notice to discontinue the program.
How long you have been in business?
Thobson has been in web site services business since 1999.
How soon can I expect web site maintenance work completed?
  • Web maintenance subscribers - we promise completion within three business days, but our typical turnaround is 24 hours, for any work that is within the regular subscription hours.
  • Additional work will be longer. We will immediately notify you if we are unable to complete within three working days. Note: Public Holidays and weekends are not considered business day.
  • Ad-hoc maintenance users - we will give you hours, cost and delivery date for each project.
How does your cost compare with typical web maintenance fee?
Our cost is typically 1/3rd or less of the typical web maintenance fee charged by companies similar to Thobson
What if my website has Flash animation that I need to change or edit?
We will have to quote separately depending on the complexity of the Flash animation and whether the source code and source files are still available. In the event that the source file is not available, it might be more costly and take a little bit of time to re-program the Flash animation.
What is a CMS and how is it different from your services?
CMS stands for 'Content Management System'. It is a system whereby the administrator can log in and to update various sections of the website on their own. CMS is good for certain areas where the design is simple and the number of pages range anywhere from 500 to 1000+ pages. In addition, all photos must already be touched-up before uploading as the CMS does not perform intelligent image editing. Moreover, if you were to change the design, it will definitely require additional re-programming of the CMS to fit that new design. Our web maintenance services take care of all the updating, touching up and editing of photos and it doesn't cost a bomb to use. You do not require any software or programming skills to start updating your site!
If I need to update my website frequently? Do you provide website maintenance service?
Yes, we provide a website retainer, please contact our online representative or you may also choose any of the Website Maintenance Plan. CLICK HERE TO VIEW THE WEBSITE MAINTENANCE PLANS.
What do I need to provide you with to start using your Web Site Maintenance Services?
We just need a few basic things to configure our solution to start maintaining you website. We need your FTP login and the Photoshop files that your designer used to create your website.