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We focus on effective problem solving

Meet Frank. Frank is an IT Administrator for COMPANY

Their email flow is very simple and secure where the incoming email flow comes to their Spam Firewall first and emails are filtered and then delivered to their Mail Server or respective user's mailboxes.


The COMPANY has a lot of clients and communication over email.

Their email flow is very simple and secure where the incoming email flow comes to their Spam Firewall first and emails are filtered and then delivered to their Mail Server or respective user's mailboxes.


The Problem

The COMPANY sometimes have some issues where their emails system and their entire communication system is DOWN. The Emails from external contacts are bounced back due to the following problems;

  • Their ISP or Internet Connectivity is down;
  • Their Mail Server is UNAVAILABLE due to any reason including SERVER CRASH or REBOOT
  • Or have any issues with Network Route
  • Or any similar issue where External Emails gets bounced back.

While FRAK is concentrating on fixing the issue and coordinating with Service Providers or looking into the Mail Server Issue, he don't want any of the emails to be lost or bounced back.


FRANK Signs up with Thobson MX Backup Service.


 First the email tries to go thru the same old route.

 The MX Backup Service will PUSH the emails to the Primary Mail Server directly.

 If the Primary Mail Server is DOWN for any reason, it will then deliver the emails to the SECONDARY Mail Server.

 If Both Primary and Secondary Mail Servers are down, the email will be HOLD and QUEUED at our FIREWALL DEVICE until the Mail Server is UP again.

The MX Backup Service will create the logs and will also do Spooling or Mail Bagging for upto 72 hours. While FRAK is concentrating on fixing the issue and coordinating with Service Providers or looking into the Mail Server Issue, he don't want any of the emails to be lost or bounced back.


Frank loves his job

Frank can work without any pressure or fear of loosing important emails and he has a proper FAILOVER and REDUNDANCY in place. Hence providing his COMPANY a second layer of PROTECTION.